Please note that the current covid-19 situation has caused congestion on some major European highways which may increase the delivery time by 1-2 business days
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DHL EXPRESS

We offer DHL express as an add on in the checkout for certain countries. DHL express picks up from our warehouse twice daily, and note that the estimated delivery times is from when it is picked up by DHL. 

Country not listed?

If your country is not listed, please contact us. UK orders are suspended until further notice due to Brexit. 

Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers.

Norwegian customers will not need to pay VAT when receiving their items.  Please contact us via our contact page if any issues arise and we will solve it together.

For orders below 3000NOK there should be no import duty charged by the Norwegian customs. 

Orders to the US that are below $800 USD are exempt for VAT, import duty and admin fees. 

Since we ship our stuff from Sweden (inside the EU) please be prepared to pay your country’s VAT, custom duty tolls and sometimes additional fees when your purchase from Ninepine outside of the EU.

For example, Swiss, Åland customers will have to pay to clear their items before receiving them. Couriers often charge an admin fee for importing the goods on your behalf. For example in Switzerland, GLS parcels charges end consumers 16 CHF + 3% of the value of the parcel. 

As a new small business, we are looking at ways to make it smoother for non-EU customers to purchase from us but this often requires local company registration and lots of legal fees - we are working on it and prioritising countries based on demand (taxes and tariffs is a complicated situation)!

You should have received an email with tracking details - please check your SPAM and promotions inboxes.  In the unusual case of a delivery issue please contact us via the button below

1. Write "Delivery issue - Order####" in the subject field
2. Provide detail of your delivery issue
3. Choose "Delivery" as the topic to escalate the issue

We do not currently ship to PO boxes due to security reasons.

Once we have shipped your order, you will automatically receive an email from us (looks similar to your order confirmation email) notifying you that the order has been fulfilled. 

We currently do not have the capcity to offer gift wrapping services.