Returns & Exchanges

We want you to be happy with your new Ninepine. If you don’t love it, please let us know and we can either fix a refund or exchange. Please check out our returns and exchange policy below.

1. Register your exchange request by first contacting us directly (Click "register an exchange" button below or email us at help@nine-pine.com)

2. In the "Subject field", write "Exchange - Order#### - Country (e.g. UK, FI, SE etc.)

3. Please provide exact details of your request: Which item you wish to exchange and which item you wish to receive instead (size, model and colour)

4. Ensure you have written the correct email address under "requester"

5. Select "Exchange" as the topic

6. We will get back to you asap (09-16 CET weekdays) regarding the status of your request together with return instructions

Note: Check your Spam and Promotions inbox, some customers have told us that our emails end up there.

Register an exchange
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