Returns & Exchanges

1. Go to our Exchange portal ("Register an exchange" button below)

2. Enter your order number/email in the fields above and click "Start"

3. Select the items and quantity you wish to exchange, click "Next Step"

4. Select the reason for your exchange, click "Next Step"

5. Choose "Exchange" as the the refund method

6. Specify your exchange request (size, model and colour) in the notes section, and ensure notification email is correct, click "Submit"

7. You will receive a confirmation email informing you that we have received your exchange request (check your spam/promotion inboxes)

8. Once approved you will receive another email with the return instructions (check your spam/promotion inboxes). We will also send you the requested items free of charge and refund you return postage costs.

9. If any issues arise, we will contact you directly via email 

Note: Check your Spam and Promotions inbox, some customers have told us that our emails end up there.

Register an exchange

We want you to be happy with your new Ninepine. If you don’t love it, please let us know and we can either fix a refund or exchange. Please check out our returns and exchange policy below.