ReturnS policy

 

We want you to be happy with your new purchase. If you don’t love it, email us and send it back to us, easy peasy! We’ll happily accept unused, unwashed, unaltered items that are in sellable condition and within it’s original packaging (tags included) for a full refund within 30 days of when you received your item. 

 

Please first send me an email at help@nine-pine.com to 1) process the return and 2) receive our easy to follow return instructions and address.

 

(For the return to be processed, you must email us first!)

 

Please allow 5 to 7 business days to process the return once it’s received. We currently do not cover your return postage cost (like other big brands) due to the constraints of being a new small business!

 

 

Exchanges 

 

If you wish to change your item, please return it to us and send us an email with your order number and we will help you out 🙂