Returns, Exchanges and Reclaims

We offer free exchanges for a different size or model with an equivalent value (as long as the original item is in original condition, unused, unwashed and stain free) in all EU member states.

UK customers are entitled to free exchanges until they remain within the EU. 

How do I make an exchange?

1. Register your exchange via our return portal via the button below

2. Follow the prompts and be specific in the exact item you wish to receive (model, colour, size etc)

3. Expect to hear form us via email, as we need to check your exchange request in person

4. Once approved, we will give you a free prepaid shipping label and send out the new item to you!

Register exchange

If you have any questions, please don't hesitate to  contact us below in English:

EN
English